US Airlines Rated 62/100 for Jan-March '08 in Customer ...
...If you have the wrong name on your ticket, ...This survey – the American Customer Satisfaction Index – was produced by the University of Michigan. In it, the US airline industry scored, overall, just 62 points out of a possible hundred for January-March 2008. No longer.
Airlines Profiting from TSA Rules
From CNN: Before 9/11, airlines and security personnel -- and I use the term "security personnel" loosely -- might have let a nickname or even a maiden name on a ticket slide. ...
Survey: Passengers call airline service 'dismal'
United Airlines and US Airways Group Inc., which are in talks to potentially combine into a single carrier, finished next-to-last and last, respectively, in the university's American Customer Satisfaction Index.
Airlines Profiting from TSA Rules
From CNN: Before 9/11, airlines and security personnel -- and I use the term "security personnel" loosely -- might have let a nickname or even a maiden name on a ticket slide. ...
Survey: Passengers call airline service 'dismal'
United Airlines and US Airways Group Inc., which are in talks to potentially combine into a single carrier, finished next-to-last and last, respectively, in the university's American Customer Satisfaction Index.
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